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Refund Policy

1. Overview

At Artist Tasmin, each painting and mural is created with care, attention, and respect for the client’s vision.
This Refund Policy outlines your rights and my approach to refunds, cancellations, and issue resolution, in accordance with the Australian Consumer Law (ACL) and the laws of Western Australia.

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2. Change of Mind

Please choose carefully before confirming a purchase or commission.
As every artwork and mural is uniquely created, I do not offer refunds or exchanges for change of mind once work has begun or a deposit has been paid.

Before purchasing or commissioning a piece, clients are encouraged to ask questions, request photos, or arrange a viewing (where possible).

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3. Original Artwork Purchases

All original paintings and artworks are thoroughly checked and documented before being shipped or delivered.
If your artwork arrives damaged in transit, please contact me within 7 days of delivery with photos and order details.

Depending on the circumstances, I will offer one of the following:

  • Repair of the damaged artwork (where possible)

  • A full or partial refund if the issue cannot be resolved

I’ll review the matter promptly and work with you to find a fair and reasonable resolution — whether that’s a touch-up, partial refund, or other agreed solution.

Please note that minor surface variations, brush marks, or texture differences are part of the hand-painted nature of original artwork and are not considered faults.​

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How to Request a Refund or Resolution

If you need to report damage or request a refund, please contact me directly at:

Artist Tasmin
📧 Email: tasminfishwick@gmail.com

Include:

  • Your full name and order or project details

  • Photos

  • A short description of the issue

I’ll respond within 5–7 business days to discuss next steps.

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4. Mural Projects

a. Deposits and Bookings

  • A non-refundable deposit of 30–50% (depending on project size) is required to secure mural dates and begin design work.

  • The remaining balance is due upon completion, unless otherwise agreed in writing.

  • Additional upfront costs may apply for travel, accommodation, or materials purchased in advance.

b. Cancellations

  • If you cancel after paying the deposit but before painting has started, the deposit will be retained.

  • If you cancel after design approval or once work has begun, full payment for completed work and any materials used will be required.

  • If I need to postpone or cancel due to weather, illness, or unforeseen events, the project will be rescheduled at the earliest available date, or a partial refund may be offered for uncompleted work.

c. Site Conditions and Access

The Client is responsible for ensuring that:

  • The wall or surface is clean, dry, and properly prepared

  • There is safe, unobstructed access during agreed working hours

  • All necessary permissions and permits (e.g. from owners or councils) are obtained before the start date

If the site is not ready, safe, or accessible, additional fees may apply for rescheduling or delays.

d. Artistic Rights

The mural design and completed artwork remain the intellectual property of Artist Tasmin.
Clients receive permission to display the mural at the agreed location but may not reproduce, alter, or commercially use it without written consent.

I reserve the right to:

  • Use photos or videos of the mural for my portfolio, website, and promotional materials

  • Sign the mural discreetly to identify authorship

e. Faults and Aftercare

If a mural is not completed as described in the approved design, please contact me within 14 days of completion.
I will assess the concern and, if appropriate, offer touch-ups, adjustments, or a partial refund in accordance with the Australian Consumer Law.

Once complete and approved, responsibility for the mural’s care and maintenance transfers to the Client.
Normal wear, weathering, or damage caused by others are not covered under this policy.

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5. Your Consumer Rights

This policy operates in addition to your rights under the Australian Consumer Law (ACL).
You are entitled to a replacement, repair, or refund for major failures, and compensation for any other reasonably foreseeable loss or damage.
If a product or service issue is minor, I may offer to repair or amend it first.

For more information on your consumer rights, visit the Australian Competition and Consumer Commission (ACCC):
👉 https://www.accc.gov.au/consumers

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Last Updated: 10/11/2025

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